Our warehouse is open Monday through Friday from 8:30am to 5:00pm EST. We will process and ship all orders within 2 business days. We reserve the right to choose the most efficient carrier for your order at the time of shipment.
The Bicycle Guys prides itself on our Happy Cyclist Promise.
If you are unhappy with your purchase and would like to return an item, please contact us by emailing firstname.lastname@example.org within thirty (30) days of receiving your package.
Once a return request has been created, we'll send return instructions and a shipping label to the email associated with the order within 48 hours. We'll deduct the cost of the return shipping label from your final refund. If you are returning an item because of an issue caused by us, we'll cover the cost of the return shipping label.
All returned items must be in the same condition as when you received them.